We accept the following credit cards: MasterCard, Visa, Maestro and ShopPay. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
FAQ
Payment and Return
- What payment methods do you accept?
- Can I return items?
- Are payments on your website secure?
What payment methods do you accept?
Can I return items?
Goods can be returned to the buyer's expense ( shipping costs, tax and duties ) within 30 days of receipt. The exchange is only possible for unworn items and in original packaging (gift envelope, silk bag, envelope with raw cashmere). Should you have any questions, please contact us.
Return address:
Story1961
Dominique Wahl
Calle Valdés 8
29601 Marbella
Spain
Return address:
Story1961
Dominique Wahl
Calle Valdés 8
29601 Marbella
Spain
Are payments on your website secure?
Yes! Payments comply with the Payment Card Industry Data Security Standards (PCI DSS).
The PCI DSS is the highest information security standard for organizations or companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Courier Companies
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit our homepage, click on the person icon on the righ hand, and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customer.service@story1961.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via customer.service@story1961.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us taking care of the costs, if you wish, upon receiving it.
Courier Companies
We partner with some couriers companies for all our deliveries throughout the world. However, due to the COVID-19 pandemic, there are delays and restrictions for some countries.
- National (Spain): We work with MRW and CorreoExpress.
- International (Rest of the World): We work with FedEx and UPS.
When will my order arrive?
Delivery periods that we indicate are computed starting on the date of our order confirmation, provided, however, that the purchase price has been paid and we have obtained a valid shipping address. Unless no delivery period or a deviating delivery period is indicated for the respective goods during the checkout process, the following shall apply:
- Spain: 2-5 business day
- Europe: 5-10 business days
- All remaining countries: 5-10 business days
What countries do you ship to?
We ship to most regions worldwide. Please contact us via email to customer.service@story1961.com if you have any doubt before ordering to make sure we can deliver to your geographical location.
How much is shipping?
Unless otherwise provided in connection with the presentation of the goods concerned, or stated by Story1961 during the checkout process, we will charge shipping charges for each purchase order. You may obtain information on the then-valid shipping charges below. These charges will also be shown on the purchase order form.
- Spain: Free
- Europe: 29-45€ (Free from 450€)
- All remaining countries: 70-110€ (Free from 450€)
When shipping to other countries excluding European Union Countries our customers should note, that additional charges, taxes and custom duties may arise. These additional costs are to be paid by the customer.
About Story1961
- How to know more about Story1961?
- What brands do you sell?
- How can I subscribe/unsubscribe to your Newsletter?
- What is the Story1961 privacy policy?
How to know more about Story1961?
We invite you to visit Our Story page to learn more about the history of Story1961, the people behind the brand, and its Cashmere.
Check out the Cashmere Care pages if you would like to learn how to treat our cashmere.
Explore our Blog for interesting facts about the cashmere culture, cashmere products, and everything about our company.
And last but not least, subscribe to the Newsletter to receive the most recent updates about Story1961. Also, do not hesitate to contact our Customer Service if you have any doubt.
What brands do you sell?
At Story1961 we work with many brands. In addition to our own Cashmere brand, we are always looking for unique designers with special pieces to surprise our customers.
Some of those brands are:
- Catherine Michiels
- Loup Noir
- Reptile's House
- Dassios
- Campomaggi
- Tissa Fontaneda
- Ikkimo
- Gas Bijoux
- Nach Bijoux
- Fraleoni
- Katerina Psoma
- IBello
- La Luna
- Elliot Mann
- Serpui
- Bohemian Rhapsodie
Not all of them are sold online. If you want information about the products we have offline, do not hesitate to contact us at customer.service@story1961.com.
* This list may vary by season.
How can I subscribe/unsubscribe to your Newsletter?
You can subscribe to our Newsletter to get the most recent updates from Story1961.
To subscribe, please fill in your email address in the registration form at the bottom of our homepage.
If you wish to unsubscribe, you can simply click on the "Unsubscribe" button at the bottom of each promotional email.
You can also contact our Customer Service team at customer.service@story1961.com if you require any further assistance or information. We will be happy to help you.
What is the Story1961 privacy policy?
The protection of your personal data is important to Story1961. We process all your data in accordance with the EU General Data Protection Regulation (GDPR) to offer you personalized services.
Please refer to our Privacy Policy to learn more.
The personal data you provide us, when placing an order, will be processed exclusively for correspondence with you, our trustworthy shipping partners and for payment to the contracted financial institution.
In accordance with GDPR, you have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights, please contact our customer service team, at customer.service@story1961.com